For any Kozyard replacement parts, simply contact our U.S. after-sales team with your order number, product model, and clear photos of the missing or damaged parts. We will identify the exact component (roof panel, beam, post, hardware bag, curtain, mosquito net, etc.) and arrange a replacement as quickly as possible. If you need help please contact us via email info@kozyard.com or reach our customer service hotline at 866-355-0018.

If your product is within the Kozyard warranty period and the issue is due to manufacturing defects or shipping damage, replacement parts are typically provided at no cost. For out-of-warranty or user-damaged parts, we can still supply paid replacements at a reasonable price so you can extend the life of your gazebo, pergola, or furniture.

Kozyard is a U.S.-based brand with warehouses in New Jersey and California. Once your replacement parts request is approved, we usually ship within a few business days. Most customers in the continental U.S. receive their parts in about 3–7 business days, depending on location and carrier.

Yes. In addition to warranty Kozyard replacement parts, our team can also help you purchase extra curtains, nets, roof panels, hardware kits, and other accessories. Contact us with your model name and what you’d like to add, and we’ll confirm availability and pricing.

If you need any Kozyard replacement help, you can contact our U.S. after-sales team by email or phone. Share your order ID, model, and photos, and our support team will guide you through troubleshooting, part identification, and the replacement process until your outdoor product is fully back in use.